Frequently Asked Questions

Welcome to our Patient and Client FAQ section. The purpose this section is to answer some of the questions you have before you ask them and to give you an idea of the questions other patients and clients have asked. However, if you have a question of a more immediate or personal nature that you want answered before you arrive for your visit, please ask.

* Please click on the question to reveal the answer. If you have any more queries please call or email us.

On your first visit, your physiotherapist will perform an examination/evaluation to determine what deficits and/or problems you have that can be addressed in physical therapy. The examination/evaluation involves a thorough history, a systems review, and tests and measures that allow the physiotherapist to get a more specific understanding of your condition. Your physiotherapist will make a clinical judgment as to your diagnosis and prognosis. A treatment program will be developed aimed at resolving the problems identified as well as to attain the goals you set in conjunction with the physiotherapist.

The interventions you receive will depend on what the physiotherapist finds in the examination/evaluation. Our intervention programs include coordination among all people involved in your care (other health care professionals, family, friends, caregivers, and others), communication to ensure a good exchange of information, thorough documentation of the care and services provided, and instruction to you and others involved in your care to promote and optimize our services. Most physiotherapy plans of care will include three categories of interventions: therapeutic exercise, functional training in self-care and home management, and functional training in work or school, community, and leisure environments. Other interventions might include manual therapy techniques; use of equipment such as supports; electrotherapeutic modalities; and mechanical modalities. Your education regarding your specific problems is also very important to us.

Intervention time might vary 30 to 45 minutes according to what the physiotherapist finds in the evaluation.

Because your physiotherapist will perform a detailed examination/evaluation, quantifying and qualifying all the deficits and problems you are presenting with, examination/evaluation to determine progress are possible. You will be reexamined based your diagnosis as well as the chronicity of the problem. Additionally, the physiotherapist always needs to be aware of follow-up visits with your GP as a reexamination may be performed so that the GP can be updated at that time.

The answer depends entirely on the physiotherapist's examination/evaluation to determine your diagnosis and prognosis.

Although most insurance companies do cover physiotherapy, what they cover specifically varies greatly.

Simply call our office or alternatively you can book your appointment online. Our clinic hours and location are explained on the home page of this website. Our office staff will get all the necessary information from you and assist you with an appointment.

In general, wear comfortable clothing to physical therapy. If you are presenting with a problem of your cervical spine, upper back or shoulders, the therapist can provide you with a gown as needed to expose these areas. If you are coming for a knee-leg-ankle-foot problem, shorts are important. You can bring clothing with you if you need to change here.

For your first visit you will need your insurance details, and any paperwork that was sent to you that needed to be filled out. If you have any operative reports, MRI or X-ray results, and you may bring those as well, but they are not necessary. Additionally, if you are utilizing any type of brace, splint, or crutches, those should come with you.

If you have increased symptoms please call your physiotherapist. When you call the office, please be sure you explain to the office staff that you are having an increase in symptoms. The office staff will pull your chart and contact your physiotherapist or a covering physiotherapist. We will be able to review the information and will give you a call back that same day. After we discuss the case with you, we will be able to give you guidelines as to what would be appropriate to reduce your symptoms, whether you need to come in our office, or if you should contact or follow up with your GP. It is best to call us prior to calling your GP as if a change in symptoms has occurred, it is important that we fax the GP a report so that he can be up to date on your care when you see him for a follow-up visit.

Oftentimes, your insurance company will guide you with regard to who is "in network" for your insurance plan. Ultimately, however, the decision as to where you receive your care is up to you. If you have a specific request, you need to let GP or insurance company know. If we are not in network for your insurance company most plans have out-of-network benefits that will allow you your choice in physiotherapy.

In physiotherapy, the goals should be to resolve your problem, not just temporarily relieve it. Although medication and other forms of treatment can be helpful in relieving symptoms, physiotherapy produces a long term result. The GP may opt to utilize medication in conjunction with physiotherapy depending on your diagnosis. Additionally, physiotherapy unlike some other forms of treatment is not designed to go on as a maintenance program. Because we look to resolution, maintenance is not generally necessary.

If you have to reschedule an appointment, please call us.
If you will be late, please call and we'll see if you will still be able to receive your treatment as scheduled.
Missed appointments are discouraged. They also become part of your medical record. Multiple missed visits may result in discharge from care, with a note to your GP or Insurance Company.
Before returning to your GP or Insurance Company, let us know and we will let him/her know how you are doing via a written progress report.

Because of our expertise. We are widely regarded as a young, friendly, expert physiotherapy staff. We are dedicated to resolving your problems in an environment that is welcoming and relaxed. Patients receive personalized care, not an assembly line atmosphere. If you are still not sure, feel free to give us a call and stop in to speak to one of our therapists.

You are our partner in your recovery. Your physiotherapist cannot do it without you! We ask that all patients and clients cooperate by following through with their home exercise programs and instructions, as this is extremely important in expediting your recovery. Please help us to help YOU.

We do accept all types of Major credit cards, debit and cash payments. If you are being referred by your insurance company you do not have to worry about payment.