We at Axis Physiotherapy clinic take your privacy seriously. The following privacy policy covers the collection, processing and any other use of personal data under the General Data Protection Regulation came in to effect from 25/5/2018.
The following policy applies to the clinic website www.axisphysiotherapy.co.uk.
- We are registered with the information commissioners office.
- For any queries relating to the collection or processing of date, please use the following address for contact – 4 Skipper Close, Hemel Hempstead. HP2 7DG.
- The person you should address to is Mr Srikanth Kalaga.
- By using this website, you are consenting to the following privacy policy.
Information that we collect:
- We collect personal data information (Name, age, email, address etc) and any other information that is provided by the user. Hence, it is provided with your consent. The information that is collected is only used for providing you a service – either calling you back to book an appointment or answer any queries you may have relating to but not limited to physiotherapy treatments fees, availability of appointments.
- Analytical and statistical tools are also employed to monitor your visits to our website and any other resources that are accessed including but not limited to website traffic information, location information, web logs and any other communication data which will not personally identify you.
- Payment information – like credit or debit card details, PayPal, Apple pay, Android pay provided by you to purchase any services from ourselves is NOT received or stored by us. Axis Physiotherapy Ltd will not have access to any of this data at any time – before, during or after the transaction. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.
How we use our information:
- We may hold and process personal data that YOU provide to us in accordance with the Data protection Act or the new GDPR.
- The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you.
- Additionally, we may use your information for the following purposes:
- To notify you of any changes to our website – such as improvements or service changes that may affect our service.
- To send you appointment confirmations, letters relating to your treatments, invoices.
- We will never send an promotional material or third party promotional material to you
- It is our policy not to send any e-newsletters or other promotional or educational information via post or email or other means of communication.
Disclosure of information:
- We may have to disclose your information as necessary to the regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise risk.
- We will never provide any of your personal details to third parties apart from our call centre offering receptionist services to ourselves. The company that offers this service to us is based in the UK and are governed by the GDPR legislation. The company will not and cannot disclose any of your personal information to any one apart from ourselves.
- We do not send or sell any of your personal data to any one apart from our other service providers – like the virtual reception services, payment gateways and clinic appointment system providers (who are also based in the UK and regulated by the GDPR).
- If you ever wish to decline or change your consent to any of the above, please send an email to contact@axisphysiotherapy.co.uk or write to – Mr Srikanth Kalaga 4 Skipper Close, Hemel Hempstead. HP2 7DG.
- Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
Controlling the use of data:
If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can send an email to contact@axisphysiotherapy.co.uk or write to – Mr Srikanth Kalaga 4 Skipper Close, Hemel Hempstead. HP2 7DG.
Data storage and transfer:
- Some of the information that you provide will have to be transferred and stored in servers of providers that can be located in countries outside of the EEA. This information can sometimes be processed by the staff operating out of the EEA who work for one of our suppliers like the web hosting services.
- A transfer of personal data may happen if any of our servers are located in a country outside of the EEA. We always use well recognised and established companies to provide web hosting and email services etc to the clinic. If we transfer or store any of your personal data, we will take necessary steps to protect your privacy.
- We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
- We may have to disclose your personal information to a buyer in a situation we have to sell the business or if the business will have to be merged or taken over by another organisation. In any case, your confidentiality will still be protected and the terms of this privacy policy will need to be complied by the recipient.
- We will process and share personal data only if required to do so by law or any regulatory authorities.
- We do not send any marketing information – we do not process your personal information for marketing purposes.
Security:
It is known that the transmission of information via the internet or email is not completely secure.
Although we do our best to protect your personal data, we cannot guarantee the security of the data while you are transmitting it to our site – any such transmission is at your own risk. Once the data is received by ourselves, we will use strict procedures and security features to to try and prevent any unauthorised access.
Third party links:
You may find there are some third party links in the website – mostly relating to other websites that have useful medical information. These websites have their own security and privacy policies.
Axis Physiotherapy Ltd does not accept any responsibility or liability for their websites as we have no control over these sites or services.
Cookies:
We use cookies in the website to gather information about your computer to provide us with statistical information regarding the usage of the website or any specific features or pages within the site. The statistical data does not identify specific individuals and also will not collect any personal information. The information that is provided to us by the use of cookies on your computer enables us to improve our website to serve you better. Every computer has the ability to decline or clear the cookies. If you choose to decline the cookies ( an be done by activating the setting on your browser which enables you to decline the cookies) , your user experience on the website might be affected on certain pages and some features may become unavailable.
Your rights:
The Data protection act and GDPR give you the right to access to personal information we have about you. You can request this by writing to us in the address detailed above at the beginning of the policy or you can email us at contact@axisphysiotherapy.co.uk. There are no charges for requesting the personal details we hold about you. We will provide this information within a month of you requesting for this data.
You also have a right to change the permissions that you have given us in relation to how we use your data. You also have a right to amend any permissions or completely delete the personal information we hold about you. Again, you can exercise this right by writing to us at the address as shown above or by emailing to contact@axisphysiotherapy.co.uk.
If you have any further questions or need any further information, please email us at contact@axisphysiotherapy.co.uk.